Customer Help Center

Frequently Asked Questions

• How do I order my prescription safety glasses?

  • Secure your authorization and/or order form from your company's safety/EHS/program manager.
  • Take the forms and your eyewear prescription to the pre-arranged fitting service. They will assist with selection, take necessary measurements, review available options and place your order.
  • If you have questions contact us at (800) 696-4740.

• How long does it take to get my prescription safety eyewear?

  Each order is custom-made and typically takes 7-14 business days to complete and get back to you.

• Why can’t I just wear my street glasses with side shields?

  • All safety eyewear must be tested for impact and must meet both design and performance requirements dictated by the ANSI Z-87 Standard for Safety Eyewear. Each component of the glasses (frames, lenses, side shields) is tested individually AND as a unit. Street eyewear lenses only meet a minimal impact requirement and do not provide necessary impact protection for many work environments.
  • Side shields must be designed to firmly attach to the frame. Your company may require permanently attached or integrated side shields.

• What if I have vision or comfort issues with my new eyewear?

  Our goal is to provide the best comfort and performance. If you have any questions, issues or concerns please discuss them with your program manager and contact Kristen Maggio at kmaggio@optikuseyewear.com or (603) 685-8019.

• Why do I need safety eyewear?

  Your EHS manager evaluates work areas and determines where potential hazards exist. Approved safety eyewear may be required in an effort to prevent/reduce workplace injury.

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